Where are your products made?

Our cleansing bar is lab formulated and manufactured in the U.K

What is in your cleansing bar?

Key active ingredients include Activated Charcoal, Organic Tea Tree Oil and Sustainable Shea Butter, a full list of ingredients is below: Ingredients: Sodium Palmate, Sodium Palm Kernelate, Aqua (Water, Eau), Glycerin, Charcoal Powder, Melaleuca Alternifolia Leaf Oil, Butyrospermum Parkii (Shea) Butter, Sodium Citrate, Tetrasodium Glutamate Diacetate, Sodium Chloride, Citric Acid

What does Charcoal & Tea Tree Oil actually do?

Both of these amazing ingredients can help calm oily skin and keep breakouts at bay and keep your skin looking balanced, clear and hydrated.

Activated Charcoal - gently draws out deep down bacteria, toxins and excess oil

Organic Tea Tree Oil - a natural antiseptic reduces inflammation and keeps skin clear & healthy

Does the product contain Palm Oil?

Yes. We have sourced the finest sustainable palm oil to bring you the best formulation possible while being conscious about the origins of our ingredients. This is why we are a member of the Round Table for Sustainable Palm Oil (RSPO)

How often should I use your cleansing bar?

For a deep clean feeling use Carbon Theory daily.

Is your cleansing bar suitable for sensitive skin?

The premium natural ingredients are effective yet kind to your skin. The product is suitable for sensitive skin but would recommend a patch test if you are concerned.

Will the cleansing bar dry my skin out?

All skin is different but our studies have shown that our high glycerin base and the Shea Butter we added to our formulation has left skin hydrated and nourished after use.

Will the product help with Acne?

The product was developed to prevent breakouts as well clear up moderate acne. The studies we have undertaken with a group of problem skin sufferers has proven that the product is effective on acne through removing excess oil, toxins and reducing inflammation in problem areas.

Shipping Information

All orders are processed within 24 hours excluding weekends or holidays.

All orders are dispatched using Royal Mail standard shipping

You will receive a Shipment Confirmation email once your order has dispatched.

Shipping Costs

Standard shipping within the UK is charged at £3.49 per order.

Damages

Carbon Theory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

Our international shipping rate is a standard economy service and can take up to two weeks for delivery.

Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties and Taxes

Carbon Theory is not responsible for any customs fees, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns

We offer a 30 day returns policy. If you change your mind, you have 30 days after your order is placed in which to return your order to us.

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also require your order number, or a receipt or proof of purchase.

To complete your return, send it back to us at Brickfields BK.G01, 37 Cremer Street, London E2 8HD. Please note that returns shipping is at your own cost.

Refunds

Once we receive your return it will be inspected, and we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 10 working days, and a credit will automatically be applied to your credit card or original method of payment.

Please contact [email protected] for any questions regarding your return with your order number and proof of tracked delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

To return your product, please contact [email protected] regarding your return and proof of tracked shipping to: Carbon Theory, Unit 1, Brickfields, 37 Cremer Street, Hoxton, London, United Kingdom, E2 8HD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Will Carbon Theory be releasing more products?

We currently have new products in development, stay tuned by signing up to our newsletter

Are Carbon Theory products safe to use when pregnant?

Yes, our natural formulations are tested to the highest global standard and perfectly safe during and post pregnancy.

How does Clearpay work?

Clearpay offers simple installment plans for online shoppers, allowing a purchase to be paid for in four installments, due every two weeks. When you check out, we’ll take the first installment and ship your order. After that, Clearpay will automatically take the remaining installments from your debit or credit card every two weeks.

Note: At any time, you can log in to your Clearpay account to see your payment schedule and make a payment before the due date. As a reminder, we’d always recommend thinking ahead before you use Clearpay to make sure you’ll have enough money to pay all of your future instalments. Please head over to Clearpay’s terms & conditions if you need any extra info or support.

Company Details

To contact us, email [email protected]

Our registered address is Brickfields BK.G01, 37 Cremer Street, London E2 8HD.