Where are your products made?
What is in your cleansing bar?
What does Charcoal & Tea Tree Oil actually do?
Activated Charcoal - gently draws out deep down bacteria, toxins and excess oil
Organic Tea Tree Oil - a natural antiseptic reduces inflammation and keeps skin clear & healthy
Does the product contain Palm Oil?
How often should I use your cleansing bar?
Is your cleansing bar suitable for sensitive skin?
Will the cleansing bar dry my skin out?
Will the product help with Acne?
Will Carbon Theory be releasing more products?
Are Carbon Theory products safe to use when pregnant?
Shipping & Returns
All orders, excluding pre-orders, are processed within 2 days. Orders are not dispatched on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has dispatched
Customs, Duties and Taxes
Carbon Theory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Carbon Theory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Our international shipping rate is a standard economy service and can take up to two weeks for delivery.
Returns & Refunds Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact [email protected] regarding your return with proof of tracked delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Carbon Theory, Unit 321, Brickfields, 37 Cremer Street, Hoxton, London, United Kingdom, E2 8HD
To return your product, please contact [email protected] regarding your return and proof of tracked shipping to: Carbon Theory, Unit 321, Brickfields, 37 Cremer Street, Hoxton, London, United Kingdom, E2 8HD
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.